Value Place

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to know if we could check in once we arrived. Got to the motel @ 11:38 and was told that I had to wait until 3pm to check in. This is the second time I have an issue trying to check in within a month. I will never again book a room at this motel, the staff are full of themselves and act like you owe them for letting you stay in the motel. I advise anyone reading this review to avoid this place @ all costs!

Tried calling complaint line number is NOW a Hispanic call center

I’m going to start with the staff. They are nice and courteous to me and apogetic when I have issues here at value place Albuquerque,NM 13001 central ave NE 87123. That is the ones who work in the office. First off, my room has no cold water. I can Yumura the hot supply valve completely off and no cold water. LA. Plumbing lic. #5454 Joufneyman Michael Nichols. Second, I can’t get my room cleaned. They came in once in three & half weeks and cleaned, mopped & vacuumed, the floor. The bathroom hast been cleaned at all. Third, the laundry room. The machines steal your quarters on a regular basis. The front desk can’t give your quarters back because the manager hasn’t emptied the machines so you get dollars back. No good to me because I need quarters to do my laundry. Two of the five are out of order. Out of order as in almost TWO YEARS. Yes two years! The dryers work fifty percent of the time plus the majority of the buttons are broken off so you have to use a pointed object to try and get them to work on the cycle that I want. After I pay my weekly rent on time, my room key has to re programmed for three days afterwards. Also multiple times in that same day! The grounds. The garbage cans are full or overflowing with trash. The hallways smell like.....I don’t even know what that smell is but it is awful!

I booked a non-smoking room, double bed. They gave me a smoked in room with a single bed!!! They would not switch rooms and had me wait 2 hours while they ran an air freshener which did not help. It was disgusting. The manager was of no help and would not compensate me for the money that I spent on air fresheners,candles, disinfectant... but the desk person was. {{REDACTED}}

Have stayed at this establishment for a month in Kansas City and night clerk was trying to say that Kansas City has an ordinance about using a small portable gas grill on my tailgate. I was not drinking alcohol and she was completely rude stating false claims about an untrue ordinance. I work for a nation wide construction company who has currently 28 rooms at different establishments across the 4 state area and will be no longer be using your establishment because of staff member at Kansas City location off of Colorado st . 7/14/17 . I have grilled my dinner quietly every evening to myself and never a complaint .

Arranged for a 2 week stay. Should have known from the first step into the "lobby" this place was not what it seemed. From the broken wine bottle by the back door to the CONSTANT stink of cigarettes to the obvious on site workers that look like ***. This place is a dump. Smoke smelling non smoking rooms and the skunky smell of pot will round out the excrutiating experience. If you ever see a Value place sign, pass it because rest assured it will be a hang out dump for the locals down on their luck. Calling it a hotel is a shame to other reputable real hotels... It should be considered a pay as you go emergency shelter...

I was denied of linen and im a customer thats been here for over 5 weeks. I needed new sheets and towels and they told me to wash my own. Someone needs to contact me asap at 704 589 ****

After changing names to Woodbridge Suites they had a shooting that left two people injured. I previously posted, "Don't use the f word". Allen Collingsworth is the most incompetent property manager I have ever met. He is damage their brand. Also one of his employees is very unstable, a red headed housekeeper. They have an uncomfortable working relationship. Something is amiss at this location. He advocates no shenanigans. But He allows them continually. The trash container is constantly over filled. They have trailers parked in spots that restrict view when entering property. Intestate noise, firing next door and loud door closure mechanisms make it impossible to sleep.

Public Advisory not for family and children! #####Avoid Value Place Plainfield,IN 46168 Avoid###### Value Place aka Woodspring Suites 6295 gateway blvd. Plainfield,IN 46168 ValuePlace Plainfield Indianapolis and nationwide are all bad places! Value Place Scammed and overcharged me and stole from me its a terrible dishonest place! Revolving door employees and managers and head managers all are terrible people who harass people for power trips because of their own horrible existence and no life! What happened to good customer service when people are paying good money and you are providing a service in a competitive market??????????? Drunks NOISE!!!!! everywhere........people laying in halls passed out! Need ICE and immigration to go there ASAP! Nothing but complaints...DO NOT BELIEVE ALL THE CORP REVIEW SITES LIKE YELP,TRIPADVISOR ETC..... ALL GOOD REVIEWS ARE VALUPLACE EMPLOYEES! As a business traveler...I have traveled all over the world and have never seen such a terrible hotel! Value Place is a million times worse than I ever experienced! People there cannot drive or park without hitting your new car and blocking you in and beating the *** out of your car. Value Place hotels are made of paper and are so noisy you hear everything above,below,both sides like they are sitting next to you! And the kind of people they let in.....OMG! Police and fire depts everyday with warrants and arrest made! Day Labors,bedbugs,Scams ,illegals,illegals ,illegals  illegal fees,charges,scams,changing prices,lies,lies scams......they will tell you anything to get you in! Value place has a big paid staff to put fraudulent good reviews on social media and review sites!! They try very hard to stop complaints and free speech about the bad mgmt. of Value Place...its just about the money by EXTREMELY GREEDY CORPS TO FILL Dirty HOTELS AND ROB PEOPLE BLIND HOPING NEW PEOPLE WILL BE UNAWARE! They will not throw out bad people if they burn the place down! Its about filling rooms and money! Not a nice place.... customer service and care does not exist! Cheap paper walls,poor construction terrible cancer smoke fills all rooms from the chain smoker crack heads  and then the slamming doors all night u will not sleep...complain about outrageous illegal crime and they throw you out. Everybody there is a chain smoking alcoholic bringing in truck loads of beer daily! We need immigration and border patrol there. Nothing but, immigrant construction crews hiding from ICE and dirty drunks and terrible people thrown out of every decent place on earth. Just the facts! DO NOT BELIEVE GOOD REVIEW ABOUT THIS PLACE ITS ALL VALUEPLACE EMPLOYEES! Go find another bottom dollar cheap place super economy bottom tier hotel BEDBUG HOTEL......Valueless JunkPlace! Dirty brown tap water .....Floors full of hair,vomit,*** and dirt!! They have threatened numerous people with law suits if they complain ABOUT how terrible it is and losers hanging about! Banging,Slamming and Fire Alarms going off Daily! Kids running around all night no supervision Police and Fire Dept daily with people burning *** in their rooms....drunks,illegals,Noise,Screaming 24/7 Respectable places would throw out the criminals! Police arresting people daily on warrants etc.... Complain and they will throw you out and steal your money and deposit and make other threats to sue you like they or Gods and Kings that you have no right to complain about the millions of problems !! Go somewhere else...this is not the place for good people!! Find SOMEWHERE RESPECTABLE value place is not it ...... The worse place on earth...noise,crazy people with illegal people smoking in every hall,doorway,lobby,stairway..drunks all over halls all night yelling police and fire was there twice... no parking...doors slamming people fighting 24/7. Mgmt is useless and throws out people illegally and keeps their money if they complain as we heard a manger screaming and cussing at two senior citizens in wheelchairs about fees and deposits they were keeping and evicted them and threatened to call police when the old folks were polite and did not deserve such a attack! Bugs,roaches,ants rates,fees changing you will never know what you owe from day to day or when your check out date is only when they hit you with a 100.00 late fee and your rate doubles or triples! Criminals illegal immigrants drunk singing Spanish all night long. The noise was unbearable on both sides above and below with couples screaming,fighting and slamming doors every 5 secs all night until 6am. We had to leave early and find another hotel.The lobby was closed often and was told limited hours. We did not get a refund and they hit us with all kinds of fees and damages even though we did nothing.Value Place aka Woodspring Suites

Ridiculous NICKEL and DIME charges. I guess RIPOFF INN didn't go over well with test audience. $10.49 for towels a week (2 towles, 2 wash cloths and a dingy bath mat, for a studio that sleeps 4). $20 a week for decent WiFi, because the free won't even load E-Mail. $29 for a $10 coffee pot and $40 for starter pack of cheap dishes to keep as a reminder of the screwing you got "saving money" staying at a Value Place and cooking your own food. Also they only clean rooms twice a month. No "VALUE" to be found, save your money and stay at a reputable hotel ! ! With free amenities that you can use and not pack along or buy on the fly. To add insult to injury MOST of the staff are rude and the hotel is full of obnoxious drunks, loud partying construction workers and illegal immigrants.

My first ever experience at the valueplace on dunlap in phoenix az. was a not pleasing experience. Upon reserving my room when entering the building the front desk young african american young man was rude and had large line of customers which he had us all waiting for over 25 minutes. His attitude was not friendly and never smiled or made us feel welcomed. This went on for our 3 day visit. Our first night was $59.88 upon second night was also $59.88 but he didnt want to help us keep that price because we were unable to use credit card because was lost. After a hour of trying to explain the situation he went ahead and did it unhappily. Third night was on a Monday October 10th,2016 he charged us a total of $80..which we found unusual being all rates were $66 for studio. He refused to help us keep the rate we were paying and asked us to leave if didnt pay $80. I wanted to leave being our air conditioner didnt work. A eye on the stove never worked,both sinks couldnt drain properly,and bathroom sink faucet and toilet were very loose and water went everywhere from loose faucet. Told management but nothing was ever done and and no one ever came but front desk lady said she would make notes of it. Never offered a new room just very disappointing. I believe in future i would rather stay in a motel 6 and pay less with friendly cistomer service and warm welcome. Being charged on that monday of $80 felt like a robbery and had it not been for my husband Torin Roberts not wanting to pack all our things up and tired from work i would had left. Bad stay and just not what i would want to ever go through again. Sorry bad complaint but this company can really use better customer service.

I NEED CORP. TO contrack me ASAP*** PLEASE IN REFERNCE TO VALUE PLACE NORTHEAST SAN ANTIONO TEXAS 78218 MY # 210-334-**** LOCATION 6922 I H 35 N PLEASE Please call

KEN COZIER, the large statured african-american man working the front desk but reported to be the manager...poses a real and present danger to the guests of this motel, an enormous financial and legal liability to the Value Place Corporation, as well as Expedia, and sadly is also is a pitifully poor representation of a staff member in the first place he lacks the ethics and business-sense necessary to over-see any daily business operations; which is a mockery of the honorable duty of management. He also displays both sociopathic and violent tendencies. I witnessed him lie, verbally assault, physically intimidate, act emotionally out of personal vendettas as opposed logical business priorities and company policies, and insult on a personal level both myself and the disabled veteran I care for. Having been angered, completely unbeknownst to me, that I had used the same booking site to extend my reservation as I had to originate it, he sent two members of his mantainance staff to beat on the door of my room and when I didnt open it, while knowing I was in there, these two men forced entry. They were threatening not only in demeanor but also in appearance. One caucasean man with hardly a tooth in his head, unshaven, overall unkept. The other a young latino male covered up in tattoos and wearing nothing but street clothes to include a plain colored t-shirt which is of course synonymous with gang-affiliation…not..being on duty in any place of business. The older man began to immediately perpetrate a verbal assault against me, prior to my having any knowledge that the staff or management felt I or my traveling companion had done anything that had upset anyone. As the assault continued, this man scolded me for not having opened the door (and why would anyone especially a female alone be expected to open the door for two strange men with such demeanor?) He exclaimed, "WHY DIDN'T YOU OPEN THAT DOOR DONT YOU KNOW I WAS OUT HERE BANGING ON THE THING LIKE A COP!?!?!?!" Truly alarmed as well as frightened, I told him there was no cause to behave in this manner and he shouldnt be banging on doors 'like a cop' because that was not in his right and he was going to scare everyone on that floor. His alarming response was, "GOOD! THAT'S THE IDEA!!!!" Then he continued to verbally assault me exclaiming, "YOU ARE NOT THE BOSSMAN AROUND HERE! THERE IS ONLY ONE BOSSMAN AROUND HERE AND HE IS DOWN STAIRS AND NO ONE CAN TELL YOU THAT YOU CAN DO ANYTHING OTHER THAN BOSSMAN!!! SO YOU WANT TO DO SOMETHING? YOU HAVE TO ASK HIM! YOU CANT JUST DECIDE WHAT YOU ARE AND ARE NOT GOING TO DO, AND NO ONE ELSE CAN SAY YOU HAVE PERMISSION TO DO IT OTHER THAN HIM! NOW GO DOWNSTAIRS HE WANTS TO TALK TO YOU!" Horrifying. Truly horrifying. I have never in my years as a traveler experienced a situation where any staff members of any hotel thought they could speak to me in such a manner. Whatever organizational culture exists there, that allows employees or management to think they are within their right to in any way threaten or even to scold guests like little children that have been naughty. So this behavior was illegal, and it was also wildly inappropriate. Let us not forget that I am the paying guest here. Our reservation was PAID IN FULL at the time this assault was launched against us by this Ken Cozier character and his maintenance staff. The fact we had used Expedia to extend our reservation, which is what we had used for booking, instead of coming down to the front desk (when it was completely unecessary to do so) in no shape, form, or fashion justifies the assault that was launched against us by these three out of control men. It was totally inexcuseable. Being a female alone at the time, as my travel companion was doing important errands as this happened, there was no way I was going to leave that room as I knew I was not physically safe. My one mistake was not immediately calling the police and having them escort me safely from the property at that exact moment. I instead call the front desk and Ken Cozier answers the phone. I immediately report the assault to him and instead of apologizing he began to launch a verbal assault of his own! It was astounding, and beyond that, he actually told me word for word that I was going to be 'punished' for not following 'his rules' that guests are not allowed to extend their stay through booking sites and he ordered me at that time to collect my belongings and quote...'get out of his hotel.' I told him that was both unfair and unethical as we had already paid for the reservation, and had done nothing but be valuable guests. He said to me, 'That being so, I stand by my decision you didnt follow MY rules and you and whoever the MAN is staying in your room need to get out of here!' Additionally, he repeated the phrase, "I told your husband two days ago that you are not allowed to just sit up there in that room and keep extending through Expedia and think you can stay here. It doesn't work like that! And because you have failed to follow my rules, you have to get out!' I told him that the 'man' he was so rudely referring to was a decorated war hero that had received a purple heart, and also had suffered traumatic brain injury in the line of duty and if he did not completely understand something then that was no fault of his own, and he (Ken Cozier) should have spoken to me the many times he saw me in person when I walked by the front desk, or called me on the phone, as my name was on the reservation as well and I was his (Mr Manygoats, the other traveler's) Caretaker. I also told him that he was not my husband, and he needed to stop calling him that (I asked repeatedly that he stop referring to him by that title and he refused, he adamantly refused to call Mr Manygoats or myself by name even though he knew our names and they were on the reservation, I believe this to be a very purposeful gesture of disrespect on his part.) Even if I were to believe Mr Cozier, and I do not, that he informed Mr Manygoats ahead of time that we were going to be thrown out of the hotel if we extended our stay through Expedia…even if that conversation did take place…in what way does that justify it? It doesn't. To throw a guest out and refuse them service because they extended their stay through the same site they used to book it originally, is absolutely ludicrous. It not only is completely unethical, but it doesn't even make good business sense. Why would any business person forgo over $1200 of revenue for no reason? Because the price charged at the front desk is higher? So what, that doesn't make any sense to turn away over $1200 in revenue because you have a personal anger management problem and you became infuriated that a guest had found a better rate online than you charge at the front desk. Then to terrorize the guests over it using yourself and your maintenance staff to threaten and harass them as a 'form of punishment for not following the rules' that is sociopathic behavior. Any way you approach the situation, Ken Cozier was not in his legal right to do what he did. I ended the conversation by telling Ken Cozier I would collect my belongings and leave as soon as my traveling companion came back but not to expect it to be that second because my clothes were still hanging in the closet and food in the fridge and I would have to have time to gather our things. He said, 'fine' and hung up. However, the events that followed that conversation included both Ken Cozier and his staff members verbally and physically harassing us...at our room...continuously as we immediately packed our belongings to leave. I had told my travel companion, a decorated war hero with no criminal record by the way and myself a graduate student with no criminal record, that we were being thrown out of the hotel and he needed to return immediately it was an emergency. He got my texts and returned to help. Nevertheless as we packed we were harassassed and threatened constantly. Three intimidating, unfprofessional in their demeanor men including Ken Cozier, beating on the door of our room multiple times harassing and threatening us while we were leaving. One time prior to my traveling companion returning while I was in the room alone, it was the young latino man in street clothes at the door who said, "He (referring to Ken Cozier) wants you to come downstairs so he can speak to you." I said, "Absolutely not! There has certainly been enough said and I am getting my belongings as fast as I can, and you guys need to back off and let me get out of here without harassing me any further!" and he replied, "Well he (referring to Ken Cozier) may or may not want to apologize to you I don't know." as he shrugged his shoulders sarcastically and grinned…as if this were all so amusing, the fact I was crying and scared was somehow a great show. I stated, "He should absolutely apologize because his behavior was despicable here today, but I do not owe him any further conversations, he already threw us out of the hotel and I told you already I am collecting my belongings as fast as I can and I am leaving." He stated, "Well if you feel the accommodations are not acceptable to you, and you wish to leave, then fine. Go ahead." I realized at that point in time I was not dealing with someone in touch with the reality of the situation, and that intended to be dishonest about what was being done to me, and it was truly not a good idea to have even opened the door. I shut the door immediately without saying another word and did not open it again until my travel companion was back and we were ready to leave. Shortly thereafter, my travel companion returned and he began to help me collect our belongings. However, the staff including Ken Cozier refused to allow us to do so in peace and continued the harassment. He, along with the two staff members, returned yet again to our room and attempted to demand to see me personally. Expedia Supervisor Anton, a truly wonderful man that I believe was genuinely concerned about how we were being treated and wanted to make sure we were safe, was on the phone listening as this was happening, and as the staff was refusing to take their calls. While Anton was on the phone with me taking my complaint, the three men including Ken Cozier were at the door of my room trying to insist I open it and speak to them and I refused and told my travel companion…who thank heavens was back by then…to try and get them to leave because I felt very afraid and cornered in that room and wanted reasonably space to get out of there without feeling physically threatened and harassed by the three men. When Mr Manygoats went to the door Ken Cozier exclaimed, "I wanna talk to HER!' at which time Mr Manygoats stepped into the hallway shutting the door and said, "No, you have cornered her and threatened her and she does not want to speak to you. We are leaving, and unless you are here to apologize you need to leave." At which point he said the three men turned and left. My one and only regret was not having called the police because I know I was not safe, and I am thankful to have made it out of that place without being physically harmed other than the anxiety and stress we were both put through. Immediately after leaving the motel, I called a northern Value Place location in Tallahassee, Florida and requested information for the supervisor of Ken Cozier and corporate offices of Value Place Inn outside of the state of Florida. A very kind man named Rudy took an official statement from me at that time and filed an incident report with the following reference number #233068. He apologized profusely and assured me that this behavior was in no way reflective of the organizational culture of Value Place Inn, and that no manager should ever act according to 'personal' policies but they should only act in keeping with 'company' policies. I do not say this half-heartedly…but I firmly believe Ken Cozier to be a dangerous man. I also believe he is encouraging his male staff members that it is ok for them to threaten and intimidate guests, as well as to enter guest rooms without authorization for the purpose of threatening guests. This behavior needs to be stopped. Until Value Place Inn Corporation convinces Expedia that they have taken the appropriate measures to remove the dangerous staff from this location and replace them with a safe one, I feel Expedia should revoke this locations booking privileges through the Expedia site. Because they are creating a legal liability for Expedia, as well as severely damaging your honorable brand name by terrorizing your valued customers in this manner. Unauthorized entry into a guest room while occupied is illegal Verbal assault is illegal Making a person believe that physical assault is going to occur is illegal Posing as a police officer to scare people into doing what you want them to do even if it is with sound is illegal Throwing guests out of a hotel, and lying about the circumstances, is horrifying business practice All of the above actions warrant not only arrest, but also are grounds for a 'tortious interference' lawsuit according to the United States constitutional and business laws.

Couldn't sleep the beds u can't sleep. Need new beds.

I would like to get my money back for atleast 2 of my nights like the service here was horrible it sounded like people were fighting next to me making noise internet didnt work my room wasnt cleaned